Useful Information

Privacy Policy

Privacy Policy

Data protection is very important to us. Therefore, your data will be treated carefully by us. Your order and address data will be stored for the purposes of order processing, for eventual subsequent warranty claims and, if permitted by law without your separate, explicit consent, used for this purpose.

This note does not constitute your consent to the use of your data for advertising purposes.

For order processing, the necessary data will, if necessary, be passed on to the Service Providers we use (ex. Transporter, Logistic Operator, Payment Intermediary).

As a basis for a trusting customer relationship to exist, Die HängemattenManufaktur  e.U. decided to never give your data to third parties for advertising purposes!

We do not use your data for advertising purposes and we do not disclose them to third parties except to deliverers as part of a delivery.

If you still wish to have these data deleted from our system after placing an order, please contact:

Die HängemattenManufaktur  e.U.
Goldgrubweg 22,
4460, Losenstein,
Austria
Mob: +436801264969
Email: hammocks@cloud135.com

If necessary, in order to protect our legitimate interests, we reserve the right to obtain a credit report from business information services for the purpose of credit evaluation. The credit information can contain probability values ​​(score values) which are calculated on the basis of scientifically recognized mathematical-statistical methods and whose calculation includes, among other things, address data.

Privacy –  Storage possibility, inspection of the contract text customer account

We hold these terms and conditions and the other terms with the data of your order in the ordering process ready for retrieval. You can easily archive this information by either downloading the terms and conditions or saving the data collected during the order process using the functions of your browser or waiting for the automatic order confirmation, which we will also send you by e-mail after completing your order provide the address you have indicated. This order confirmation email again contains the contract terms with the data of your order and can be easily printed or saved with your e-mail program.

The contract text is stored with us, but for security reasons is not directly available from you. If you lose the document related to your orders, please contact us by e-mail / fax / phone.

Your contract partner

Die HängemattenManufaktur e.U.
Goldgrubweg 22,
4460, Losenstein,
Austria
Mob: +436801264969
Email: hammocks@cloud135.com,
Managing Director / Owner / authorized signatory: Huber Andreas
Commercial register number: FN422478t
EORI No.: ATEOS1000063398

Bank details:
Raiffeisenbank Ennstal
Eisenstrasse 51
4460 Losenstein
Account Holder Name: Huber Andreas
Account Number: 34080 0038
Iban / BIC AT813408000003815263 / RZOOAT2L080

Terms & Conditions

TERMS OF SERVICE: Important information concerning your order

Contract

The purchase contract is concluded when we accept your order, either by delivery of the goods ordered by you or by way of order confirmation.  Subject to a statutory right of revocation, you are bound to your order for a maximum of 3 working days.

About  the prices – Details of payment & retention of title

The prices quoted in our online shop are in Euros, inclusive of VAT and other price components, but excluding shipping costs.

The goods remain the property of Die HängemattenManufaktur e.U.  until full payment has been made. Die HängemattenManufaktur e.U. reserves the right to assert the resulting damages (such as interest or collection costs) in the event of default by the customer, within the legal framework.

Advance payment for made to measure products

Some products can be customized for you. Price is to be agreed before order acceptance, and 50% of the invoice amount must be paid in advance – either by direct debit or by bank transfer, immediately after receiving the order confirmation. Only after receipt of the deposit will production start.

Discounts

We do not agree with the widespread procedure of granting customers additional discounts other than those already included in the prices. Therefore, we do not grant individual additional discounts.

Scope of application

These General Terms and Conditions (GTC) apply to all orders of customers residing or having their registered office in Europe.

GOOD TO KNOW:

Statutory Right of Withdrawal

The European Union requires us to inform you about your statutory right of withdrawal.  In line with this right of withdrawal, you can send the unused ordered goods back to us within 14 days after reception of the said goods without advance notice.

Order procedure

To order in our online shop, add an item to the shopping cart. To add another item to the shopping cart, click on the “BUY NOW” button related to the product you wish to purchase or if in the shopping cart, click on “CONTINUE SHOPPING”. Choose Material and Color, then Click on  the “BUY NOW” button, to add  the chosen product your shopping Cart. In the Shopping Cart, enter your exact billing and shipping address. Choose your preferred delivery method and check your order. In the order overview you can see the details of your order, the selected items, the price including VAT, the shipping cost, the invoice total and the delivery address.

You conclude your order by clicking on the “PLACE ORDER” button as the final step in the ordering process.

Important customer information

 You make a binding offer if you have completed the online ordering process by entering the information requested there and in the last order step click the button the “PLACE ORDER”  After you have sent your order, we will send you an email confirming receipt of your order.

Delivery Information

Delivery

Delivery (Shipping of goods) will be made within 10 working days (weekdays except Saturdays, Sundays and public holidays). Custom made items delivery will be made within delays agreed upon with the buyer at the moment of order confirmation by Die HängemattenManufaktur e. U. . In each case delivery (Shipping of goods) will be made after receipt of order or receipt of the agreed down payment (see “Payment”).

In case of unavailability of the goods ordered, we will inform the buyer immediately and any total/advance payment will be refunded immediately.

Type of delivery

We use Austrian regular mail service for sending parcels within Europe.

We deliver large and bulky products (namely the Cloud Hammock Stand) ourselves in Austria only, upon agreement for delivery costs with the buyer.

Shipping Costs – Hammocks

Shipping cost calculation for parcels is on a Weight Basis.  Calculation is based on the weight of the entire cart and inclusive of VAT. We use Austrian regular mail service for sending parcels within Europe.

Austria – Shipping Cost Calculation Table:
From 0 kg  to below 2 kg a shipping cost of € 7 is applicable
From 2 kg  to below 4 kg a shipping cost of € 8 is applicable         
From 4 kg  to below 10 kg a shipping cost of € 11 is applicable
From 10 kg  and up a shipping cost of € 16 is applicable

Germany- Shipping Cost Calculation Table:           
From 0 kg  to below 2 kg a shipping cost of € 19 is applicable
From 2 kg  to below 4 kg a shipping cost of € 22 is applicable       
From 4 kg  to below 10 kg a shipping cost of € 31 is applicable
From 10 kg  and up a shipping cost of € 52 is applicable

Switzeland- Shipping Cost Calculation Table:        
From 0 kg  to below 2 kg a shipping cost of € 23 is applicable
From 2 kg  to below 4 kg a shipping cost of € 30 is applicable       
From 4 kg  to below 10 kg a shipping cost of 52 is applicable
From 10 kg  and up a shipping cost of € 92 is applicable

United States of America (U.S.A.) – Shipping Cost Calculation Table:
From 0 kg  to below 2 kg a shipping cost of € 27 is applicable
From 2 kg  to below 4 kg a shipping cost of € 39 is applicable       
From 4 kg  to below 10 kg a shipping cost of 73 is applicable
From 10 kg  and up a shipping cost of € 137 is applicable

Other countries – Shipping cost for parcels to be shipped in other countries than the ones listed above is calculated on case to case Weight Basis depending on shipping country. Customers from these other countries must contact us at ordering time to confirm shipping cost with us.

Shipping Cost – Cloud Hammock Stand

Austria – The delivery cost of the Cloud Hammock Stand is evaluated on a case to case basis according to the delivery address. 

Outside of Austria – We do not deliver ourselves the Cloud Hammock Stand outside of Austria. However, the delivery of a Cloud Hammock Stand outside of Austria is possible through a shipping company and cost will be evaluated on a case to case basis according to the location of the buyer, the chosen shipping company’s tariffs and the type of packing required.

Return Policy and Right of Withdrawal

Warranty

Defects of the goods are subject to the statutory warranty provisions.

Right of withdrawal for consumers

Below you will find a briefing on the requirements and consequences of the statutory right of withdrawal (= return of purchased goods) for shipped orders. A contractual granting of rights beyond the law is not connected with purchase done through our website. In particular, the statutory right of revocation does not apply to commercial re-sellers.

Cancellation policy/Right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving reasons.

The cancellation period is fourteen days from the day on which you, or a third party named by you and who is not the carrier, has the last taken possession of the goods.

To exercise your right of withdrawal you must contact us:

Die HängemattenManufaktur e. U.,
Goldgrubweg 22,
4460, Losenstein,
Austria
Mob: +436801264969
E-mail: contact@cloud135.com

by means of a clear statement (such as a letter sent bymail or e-mail, or a phone call) of your decision to withdraw from this contract.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this agreement, we will  return to you all the payments we have received from you, including  delivery charges immediately, or at the latest within fourteen days from the date on which we receive the returned goods. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for this repayment fees.

For goods that can normally be returned by post, the following applies:

We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must send back the goods immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract to :

Die HängemattenManufaktur e. U.,
Goldgrubweg 22,
4460, Losenstein,
Austria

Deadline for returning or handling over and costs

The deadline is met if you send the goods before the deadline of fourteen days.

You must bear the cost of the return of the goods.

Exceptions to the right of withdrawal

There are legal exceptions to the right of withdrawal (§ 18 FAGG), whereby we reserve the right to rely on the following provisions:

There is no right of revocation for contracts for the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs.

Sample cancellation form

In addition to the cancellation policy listed below, you will find below a “Model Withdrawal Form“. You do not have to use it. You can also communicate  your withdrawal in any other way, for example by phoning, emailing or writing to us.

Sample withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

Die HängemattenManufaktur e. U.
Goldgrubweg 22,
4460, Losenstein,
Austria
Mail: contact@cloud135.com

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following  goods: (*Goods Description):
Ordered on (*) / received on (*)
Name of the consumer: (*)
Address of the consumer: (*)
Signature of the consumer:  (*) (only when notified on paper)
Date:
Note: (*) Delete as appropriate